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Internal Complaints Channel

7.2 Internal Reporting System policies.


The Internal Reporting System of BALEAR INVEST, S.L. is the channel to communicate, confidentially and effectively, any information about irregular facts committed by BALEAR INVEST, S.L. or its staff, which have been identified within the framework of an employment or professional relationship maintained with our organisation in accordance with the provisions of the in accordance with Law 2/2023, of 20th February.

The organisation has set up an internal reporting system via the following channels:


  • In written:
    • Via E-Mail an: denuncias@balearinvest.com
    • Via post, addressed to the person responsible for the organisation's internal reporting system BALEAR INVEST, S.L., C/AVDA. ARGENTINA, Nº 21, BAJOS , C.P.:07013 ,PALMA DE MALLORCA, BALEARES
  • Verbally:
    • via the voice messaging system by calling: no
    • At the request of the informant, the information may also be submitted by means of a face-to-face meeting with the System Manager, within a maximum period of seven days from the submission of the request.


- In addition to these channels, communications can be made to the external information channels of the responsible authorities


- Upon receipt of the complaint, the person in charge of the Internal reporting system shall communicate the acknowledgement of receipt of the complaint to the complainant within 7 days, in the case of nominal complaints. In all cases the complainant shall be informed of the rights and obligations established by the regulations on the protection of personal data.


- The person responsible for the internal reporting system shall draw up a detailed report in which the report is either confirmed or rejected and in which the decision taken is justified in each case. The report shall be sent to the informant and the person concerned within a maximum period of three months after the expiry of the seven-day period following the notification, except in particularly complex cases that require an extension of the deadline, in which case the deadline may be extended by a maximum of three further months.


- During the processing of the complaint, communication and contact with the informant/complainant may be maintained and, if deemed necessary, additional information may be requested from the informant.


- It is ensured that the person affected by the report or complaint is made aware of the summarised facts. In addition, they will be informed of their right to submit written allegations and of the processing of their personal data. However, this information may be provided during the hearing if it is considered that prior information could facilitate the concealment, destruction or alteration of evidence.


- The person responsible for the internal reporting system/complaints channel guarantees confidentiality to all persons who use the internal reporting system/complaints channel. In addition, he/she guarantees confidentiality if the communication is forwarded via channels other than the specified reporting channels or to employees who are not responsible for processing it.


- During the processing of the case, the persons concerned by the report have the right to the presumption of innocence, the right of defence and the right to access the file, as well as the same protection as is provided for informants, while preserving their identity and guaranteeing the confidentiality of the facts and data of the proceedings.


- The processing of personal data resulting from the application of this procedure is subject to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights and Organic Law 7/2021 of 26 May on the Protection of Personal Data Processed for the Purposes of Prevention, Detection, Investigation and Prosecution of Criminal Offences and Law Enforcement.


- The person responsible for the internal reporting system/complaints channel shall immediately forward the information to the competent public prosecutor's office if the facts could constitute a criminal offence or to the European Public Prosecutor's Office if the facts affect the financial interests of the European Union.


- The organisation guarantees that no retaliatory measures will be taken against persons who draw its attention to possible unlawful conduct, report a violation or cooperate in the investigation or clarification of a violation.


- Persons who report or disclose the violations listed in Article 2 of Law 2/2023, of 20 February, as well as acts or omissions that may constitute a serious or very serious criminal or administrative offence, shall be entitled to protection measures, provided that the conditions set out in Article 35 of the aforementioned law are met. The protection measures are established in Article 38 of Law 2/2023, of 20 February.


- The complaint or information will be retained on the organisation's premises in accordance with its archiving and record retention policy.


- The organisation keeps a register of all reports received. The reports will only be kept for the time necessary and appropriate to meet the requirements of Law 2/2023, of 20 February, on the protection of persons who report breaches of the law and the fight against corruption, and in accordance with the provisions of Article 24 and other applicable articles of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights.